The mobile industry has been making steady progress toward this goal since T-Mobile made its sensational announcement two years ago to abolish phone subsidies and service contracts. Verizon had previously offered a monthly payment program called Edge. You take the total cost of the smartphone and divide it by 24 to get your cost each month (tax-free). Keep in mind that an unsubsidized smartphone is expensive – a base iPhone 6 model costs $650, or about $27 per month. At this point, monthly payout plans are pretty standard in the industry — even mobile giant AT&T has increasingly transferred them to customers. We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, an implied warranty of merchantability or fitness for a particular purpose with respect to your Service, Wireless Device or Applications accessible through Your Wireless Device. We do not guarantee that your wireless device will function properly or require occasional upgrades or modifications, or that it will not be affected by changes, upgrades or similar network-related activities. If you are a prepaid customer and we send you communications, they will be deemed to have been received immediately when we send them to your wireless device or to an email you have given us, or when we post them as a pre-call notification on your Service, or after three days when we send them to the most recent address we have for you. If you need to send us notices, please send them to the prepaid customer service address at verizonwireless.com/contactus Thank you for choosing Verizon. In this Customer Agreement (“Agreement”), you will find important information about your wireless service, including: This is part of an ongoing change in the industry in the way consumers pay for their service, with more people choosing to pay for their own smartphones, as this can result in a reduction in monthly fees if you stay with the same device after two years. T-Mobile abandoned its contracts two years ago, while the other operators have gradually moved away.

Verizon`s decision to completely eliminate two-year contracts follows T-Mobile`s announcement of “Un-carrier Next,” in which T-Mobile offers a single unlimited plan of $70 per month at no additional cost. Most major airlines have abolished the 2-year contract for consumers, so early cancellation fees (ETFs) are quickly becoming a thing of the past. However, depending on when you received your last phone, you may still be subject to an ETF of up to a few hundred dollars. The only way to know for sure is to check with your current provider. We`re here to help. It is important that you notify us immediately so that we can suspend your service to prevent another person from using it. If you are a Postpay customer and your wireless device is used after the loss or theft, but before you report it, and you would like a credit for all charges for that use, we will be happy to review your account activity and any other information you would like us to consider. Keep in mind that you may be held responsible for charges if you have delayed reporting the loss or theft without a valid reason, but you will not have to pay the fees you dispute while they are being investigated. If you are a California customer and we have not granted you a courtesy suspension of the recurring monthly fee in the past year, we will give you one for 30 days or until you replace or restore your wireless device, whichever comes first. Customers who currently have a two-year contract will need to purchase a phone directly or choose a device payment plan when their contracts expire and they need to update their phones. A device upgrade fee is also required.

Your wireless device must comply with Federal Communications Commission regulations, be certified for use on our network, and be compatible with your service. Please note that we may change the software, applications or programming of your wireless device remotely without notice. This may affect your stored data or the way you have programmed or used your wireless device. By activating the service that uses a SIM card (Subscriber Identity Module), you agree that we own the intellectual property and software on the SIM card, that we may modify the software or other data of the SIM card remotely and without notice, and that we may modify the capacity of the SIM card for administration, Use network, commercial and/or commercial objectives. To prevent theft and other fraudulent activity, newly purchased devices can only be locked on the Verizon network for 60 days. For more information, see www.verizonwireless.com/support/device-unlocking-policy/. If you are a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or if you do not dispute the charges because your wireless device has been lost or stolen, you will still have to pay all fees until the dispute is resolved. If you are a prepaid customer, you can dispute charges within 180 days of the date the disputed charges were incurred. YOU MAY CALL US TO DISPUTE THE CHARGES ON YOUR INVOICE OR ONE OR MORE SERVICES FOR WHICH YOU HAVE BEEN CHARGED, BUT IF YOU WISH TO MAINTAIN YOUR RIGHT TO FILE ARBITRATION OR SMALL CLAIMS IN CONNECTION WITH SUCH A DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR INVOICE OR SEND US A COMPLETED NOTIFICATION FORM (AVAILABLE at VERIZONWIRELESS.COM), WITHIN THE ABOVE PERIOD OF 180 DAYS..

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